Order Processing Times
I custom made each item when you place your order. Please notice backorders can take longer.
Hoops: 2 business days to process and ship
Bags: 3 business days to process and ship
Quilts and Tea Towels: 3 business days to process and ship
Shipping Times
All handmade items are shipped using Canada Post service.
Inside Canada
Expedited Parcel: 2-7 business days
Xpresspost: 1-3 business days
Priority : 1 day shipping
USA
Small Packet USA Air: 5-8 day shipping
Tracked Packet USA: 5-13 day shipping
Xpresspost USA: 2-3 day shipping
Expedited Parcel USA: 4-10 day shipping
Shipping Costs
All shipping rates are calculated at check out
Damages and Issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item so I can evaluate the issue and make it right. To receive a replacement, please include a photo of the damaged or defective item and the shipping materials it arrived in.
Cancellations
Please contact me within 2 hours if you placed an order and wish to cancel. I process your orders quickly to have custom-made and shipped as soon as possible. Once your order is in production, I cannot cancel your order.