Shipping Questions

What are the shipping options?

All handmade items are shipped using Canada Post service. For more information, please read the shipping policy.

What is the return policy?

All Items are custom made to your order. If you wish to return your item, you can get a credit for a future purchase. Please check the return policy for more information.

When will I receive my order?

Processing times are listed below:
Hoops: 2 business days to process and ship
Bags: 3 business days to process and ship
Quilts and Tea Towels: 3 business days to process and ship

Is my order lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please contact me to let me know if your order has not arrived by its expected delivery date. I’ll ship out a replacement order free of charge. If the tracking information states an order was delivered but you think you haven’t received it, I won’t take responsibility and reship that order.

How do I report a problem with my order?

If you have a problem with an order you received, please include a photo of the item with its packaging to hello@jonaraoliveira.com

How do I make changes to an order I’ve already placed?

Please contact me within 2 hours if you placed an order and wish to cancel. I process your orders quickly to have custom-made and shipped as soon as possible. Once your order is in production, I cannot cancel your order.

Product Questions

Do you offer different hoop sizes?

Currently, the only hoop sizes available are listed on each hoop description

Custom Art

Can I request a custom design?

I accept many types of commissioned work. Please contact me with your inquiry and we can discuss your project to see if it’s a fit. Please keep in mind timeline for delivery is subjected to the studio schedule.
Minimums starts at $350.

Do you design logos?

I’m not taking requests for designing logos, but I can direct you for a Graphic Design Studio for a brand identity project, including logo design. Please contact me for more information.

Do you do embroidered or illustrated photo portraits?

All my designs are created in a graphic style and then converted for embroidery. For some illustration examples, please visit my portfolio. If you would like one of your photos illustrated or embroidered in this style, please contact me to discuss the project.
Minimum starts at $350.

Do you design website graphics or marketing materials?

I can design illustrations for your website, business or marketing materials. Please contact me to discuss your project.

Do you create packaging illustrations?

Yes, I can create packaging illustrations for your products. Please contact me to discuss your project.

Do you do art licensing?

Yes, I collaborate with select companies to license my artwork on their products. Please contact me to discuss your licensing needs.